นโยบายการจัดส่ง

Last updated: September 9, 2026

THESOONG orders ship from Guangzhou, Guangdong, China. All timeframes are estimates and are not guaranteed. Customs, weather, holidays, and carrier operations may cause delays.

Processing times

• In-stock items: normally dispatched within 2–5 business days after payment confirmation.
• Pre-order, restocking, or made-to-order items: normally dispatched within 7–20 business days. Any timeframe stated on the product page takes priority.

Orders containing items with different processing times normally ship together when all items are ready. Contact us promptly if you request split shipping; additional shipping charges may apply.

Methods and estimated transit times

• DHL, FedEx, or another international express service: normally 3–8 business days after dispatch.
• Standard international delivery: normally 7–20 business days after dispatch.

Remote areas, islands, customs inspections, and peak seasons can require additional time. Checkout displays only the methods currently available for the destination.

Shipping charges and free shipping

Shipping charges depend on destination, item weight, parcel dimensions, and carrier. Available methods, live rates, and free-shipping eligibility are those displayed at checkout. Promotions and free-shipping thresholds may differ by country, region, or market.

Duties and import taxes

Orders ship from China. Unless checkout clearly states that taxes and duties are included, the recipient is responsible for import duties, VAT/GST, customs clearance charges, and carrier brokerage fees assessed by the destination country. THESOONG cannot control or guarantee these charges in advance.

Tracking

When available, a tracking number is emailed after dispatch. Tracking can take 24–72 hours to update.

Incorrect address, refusal, and failed delivery

Customers must verify the recipient name, telephone number, and address before checkout. Costs caused by an incorrect address, missed delivery, refusal to pay import charges, refusal of delivery, address correction, or redelivery may be deducted from a refund or charged separately.

Lost or damaged parcels

If tracking stops updating for an extended period, a parcel is marked delivered but cannot be found, or the outer packaging is visibly damaged, contact zhengluo45@gmail.com within 7 days after discovering the issue. We will assist with the carrier investigation. Keep all packaging and photos until the claim is resolved.

Contact

For shipping questions, email zhengluo45@gmail.com.