退款政策

Last updated: September 9, 2026

Thank you for shopping with THESOONG. This policy explains how returns, exchanges, and refunds are handled. It does not limit any mandatory consumer rights available under applicable law.

14-day return period

You may request a return within 14 days after receiving your order by emailing zhengluo45@gmail.com. After notifying us, please send the item back within 14 days. Returns sent without contacting us first might not be identified or processed promptly.

Return conditions

Items must be unworn, unwashed, unused, and free from stains or odors. Tags and hygiene seals must remain attached, and original packaging should be included where reasonably possible. Please provide your order number and proof of purchase. You may try on an item as you would in a physical store, but we may deduct any loss in value caused by handling beyond what is reasonably necessary to inspect it.

Non-returnable items

Items clearly marked final sale, gift cards, worn or washed items, and goods made to your specifications or clearly personalized are generally not returnable for change-of-mind reasons. Mandatory consumer rights under local law continue to apply.

Faulty, damaged, or incorrect items

Please inspect your order promptly. If an item is faulty, damaged in transit, or incorrect, contact us within 7 days after discovering the issue and include your order number plus photos of the item and packaging. Once confirmed, THESOONG will cover reasonable return costs and arrange a replacement, repair, or refund.

Return shipping and address

Customers pay return shipping for change-of-mind returns. THESOONG pays reasonable return shipping for confirmed faulty, damaged, or incorrect items. Contact us for return instructions before shipping. Return address: THESOONG Returns, No. 51 Songhe Street, Baiyun District, Guangzhou, Guangdong 510165, China.

Customs duties, taxes, and carrier fees on international returns are generally non-refundable unless applicable law requires otherwise. Mark the parcel as “returned goods” to help avoid unnecessary import charges.

Exchanges

For the fastest service, return the original item and place a new order for the preferred size or color. Contact us if the item is faulty or incorrect.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider might require additional processing time. Where required by law, we will also refund the standard outbound delivery charge; any difference for expedited delivery is generally non-refundable.

If more than 15 business days have passed since approval, contact zhengluo45@gmail.com.

Order cancellations

Contact us as soon as possible if you need to cancel. We might be unable to stop an order after packing, dispatch, or custom production begins. Your rights under this policy and applicable law remain available.